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Board risk

The restore that took four hours when you promised one

· Adrian Sullivan

Somewhere in a policy document, or a contract, or a slide a board signed off, there is a number. The time you have promised it takes to recover your most important system if it goes down. Your RTO. An hour, say. Four hours. Some figure that sounded reasonable when nobody was under pressure.

Here is the question that matters. Has anyone ever actually timed it?

Because the promised number and the real number are usually not the same, and the gap only reveals itself on the worst possible day. The plan says one hour. The reality, when you finally run it for real, is that the backup is on slow storage, the person who knows the sequence is on leave, half the steps are tribal knowledge, and four hours later you are still bringing things back while the business waits and the board asks why the document said sixty minutes.

An RTO you have never tested is not a commitment. It is a wish with a number next to it.

If your most important system failed at nine this morning, and you had to recover it from scratch, would you genuinely be back inside the time you have promised, or inside the time it actually takes? If you are not certain, you have a number you cannot stand behind.

We run a free, read-only health check that tells you what your real recovery position looks like, not the one on the slide. The point is simple. Find out what the number really is on a calm Tuesday, not at 2:39 on the worst morning of your year.

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Tell us what is going on. A senior DBA reads every message and points you at the right next step, even when that is not us. A free read-only check will tell you whether this one is sitting in your estate.

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